Deadline Summary
Please note these dates are strict and we can not be responsible for delays by external agencies including the Royal Mail, banks and other suppliers. The stated dates relate to the day payment and information is with us, not the date of posting. Only full payment can be recieved at the time of booking and needs to be made by the stated deadlines to receive the discounts. To ensure your booked at RIVERcamp 2012, you will need to book by 31 July 2012. After that date, you may not be able to book until the event commences, subject to availability.
30 November 2011
Super Early Bird Discount deadline
30 May 2012
Early Booking Discount deadline.
30 June 2012
Cancellation deadline, subject to £10 administration fee per person.
Substitution deadline, subject to £5 administration fee per person.
Electrical hook booking deadline ups. £30 per hook up.
31 July 2012
Requests to camp with a particular church or group must be received by this date.
Tickets ordered after this date, subject to availability, must be collected onsite by producing your booking confirmation and photo ID.
Places for creche, Little Fishes and RIVERkids must be booked by this date as places may not be available in these venues for bookings received after that date.
Refunds
In the unlikely event that you find you have been charged more than you have authorised on your credit or debit card, please forward a photocopy of your bank statement with the relevant charges highlighted.
Cancellations
In the unfortunate event of you having to cancel, please notify us in writing. RIVERcamp will retain a £10 cancelation fee for each fee-paying person that cancels. Please note that unfortunately cancellations received after 30 June 2012 will forfeit all fees.
Substitutions
If you have paid for a place and want someone else to take it, we will require notice of this in writing before 30 June 2012. Delegate places can only be substituted like for like (i.e. adult for adult place). Include your booking reference number, name of the person who is no longer coming and the name of the person taking their place. There is a £5 administration fee for making a substitution.
Securing a place
Please note that the RIVERcamp site and venues do have a maximum capacity and therefore we are legally bound to close the doors to bookings should we reach that capacity. We therefore recommend that you book in advance to avoid disappointment.
Insurance
RIVERcamp does not operate a holiday insurance or cancellation scheme. If you require this cover, you will need to obtain your own insurance.